Create The Initial Map

Startup Cycle

The Startup Cycle works best when mapping a customer journey first, then run each workshop for the related operational, development or supporting value streams. Each builds context for the next session.

Creating The Initial Map

We recommend that you run a workshop for each level in order:

1. Customer Journey Mapping (CJ) - for a customer segment.
2. Operational Value Stream (OVS) - for the operational segment specific to the customer journey.
3. Development and Supporting Value Streams (DVS/SVS) - that support the operation segment.

Mapping with nVeris® AI

When mapping with nVeris AI, you'll be guided through text fields designed to prompt key inputs for your process. These prompts ensure clarity and help define critical details.

• Value Stream prompts are shown in the image above.
• Customer Journey prompts will be similar to the value stream prompts but from the customer's point of view.
• Unit of value works best in short noun verb formats.

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Budget values enable opportunity value and ROI calculations. You can use the default values or change later.

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Refine The Generated Map

During the configuring mapping step with nVeris AI, you'll refine and adjust inputs to align with your specific process needs. This stage ensures accuracy by customizing key details and optimizing the map for actionable insights.

• Review AI suggestions and scroll across to see changes.
• Let the group suggest prompts.

nVeris AI will think longer with multiple instructions in the same prompt, or as you continue a series of continuous prompts for the same step. Detailed editing is more efficient with Step 4 - Refine the map (Collaboration Activity).

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