To improve your process, you must first measure your process. Estimate the following metrics to start your process innovation journey. Don't worry about being exact, we'll dial in the numbers over time.
Measure The Process
To improve your process, you must first measure your process. Estimate the following metrics to start your process innovation journey.
Agree on an initial score for the map as a whole
The quick score enables comparison of an entire journey or map before fully scoring the steps
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